To our customers,
As a global community, the reality of the current COVID-19 crisis has called for us to embrace and adapt to a 'new' normal. We are all still learning to cope during this pandemic and we wanted to use this page to stay connected with you about how we're approaching the situation. Our goals have not changed, we remain committed to providing you with the high-quality products you love as well as top-notch customer service. We will emerge from this crisis stronger and better than before.
In an effort to be transparent, here are the answers to some of the questions we received:
How long will it take my order to ship?
Due to the COVID-19 pandemic, there may be unexpected delays in shipping your order. For now, orders can ship within 5-20 business days. Please do not hesitate to reach out if you still have not received your shipping confirmation with tracking within that time at firstname.lastname@example.org.
What are you doing to keep my package safe?
Our customers’ health is of the utmost importance to us. We are constantly working closely with our suppliers to ensure that they uphold the highest standards of safety. According to the WHO, it is safe to receive packages as coronaviruses do not survive long on surfaces. Source
What's your Christmas shipping deadline?
Our recommneded last day to order is December 13. Purchases completed before the included dates are expected to arrive at their destinations before Christmas. Due to the global uncertainty (shipping carriers experiencing operational problems, complications related to COVID-19, etc.), please consider these dates as recommendations rather than rules.
What if I need to make a return?
Our return/refund policy remains unchanged at this time and will continue to apply during the COVID-19 pandemic. Feel free to have a look at our return/refund policy on our Returns and Refund Policy page, found here.
Please check back here for future COVID-19 related updates. Last updated November 27, 2020.